At MTBS, customers always come first. That is why we will try our very best to ensure that all our customers are satisfied and walk away with smile on their faces. To guarantee that you receive a good product, we will go through 2 rounds of checking before the product reaches you.
We also understand that you might be concerned about the wrong choice of colors and sizes when you order your items online – that is why we are offering this 1-for-1 exchange service for your benefit so that you can have a peace of mind when you shop online with MTBS. All you have to do is take note of the following conditions for a successful 1-for-1 exchange!
Product Exchange Regulations
- Original receipt is required for product exchange within 1 week from date of purchase.
- Items must be brought down to our address for a 1-for-1 exchange. (Exception: For delivery requests, all return postage fees should be paid by the customer.)
- Original product tag that is attached to the product should be intact and product should be in good condition
- Products sold are exchangeable and not refundable
EXCHANGEABLE ITEMS :
- For hygiene purposes, ONLY Unused gloves (product tag should not be removed) are eligible for exchange. We reserve the rights to reject any exchange if we believe that the item has been used after our inspection.
- Unused hand wraps (once item is out of its original packaging or form, it is considered a used product)
- Defective products (manufacturing problems – Stitching, printing, velcro and foam)
NON-EXCHANGEABLE ITEMS :
- Defective due to wear and tear from usage
- Used products will not be exchangeable unless it is clearly a manufacturing fault.
- Products that is stained, scratched or not in original condition.
- Products purchased in promotions, events and special discounts.
- All compression, inner wear, protective cups, mouth guards and wholesale equipment cannot be returned, even if they are new.
REFUND POLICY :
- Refund is only applicable for 1) damaged items, 2) items with manufacturing defects and 3) items loss during delivery.
- Strictly no refund or cancellation is allowed for change of mind.